Been billed twice

[DaveShaw1]

Hello, Iv just realised for over the last year Iv been billed twice by Virgin media. My usually bill And then a bill for £22 from virgin media which isn’t explained anywhere what it’s for!

Anyone know what this can be?! And if I can get this back?

[Alex_RM]

Hi DaveShaw1,

Thanks for posting, and welcome to our community 🙂

I'm sorry to hear there's been some confusion surrounding your bill.

Has this been one payment of £22 taken or is it reoccurring?

Do you have a Virgin mobile that could explain the charge?

Alex_Rm

[DaveShaw1]

Hi, it is reoccurring.

[DaveShaw1]

Also yes I have virgin mobile but I’am billed for that separately as well!

[Ernie_C]

Isn’t the Virgin Mobile charged in two parts? One for the purchase of the handset and one for the service?

[Alex_RM · Accepted solution]

Thanks DaveShaw1,

What Ernie_C has advised is correct, if you have a Freestyle contract you would be charged one amount for the tariff, and another (usually coming under Virgin Media) for the loan on the handset.

Alex_Rm

[DaveShaw1]

Ahhh ok I see, That makes sense, thank you for your help guys!