@leftsider wrote:
LOL
I did that Paul. Asked why the price had increased so much.
The flustered tech told me the system was down and to call back tomorrow. In other words he didn’t want to field the call.
it seems the system is down every time I ring.
Yes, odd that isn’t it? Of course a more cynical person that I might well wonder if this wasn’t the latest (semi-officially approved) method of getting an annoying caller off the phone when the poor call centre worker is faced with a situation that isn’t on their pre-scripted list of responses! Probably better than the oft mentioned, ‘the call centre worker just put the phone down on me’ type response (although we have been assured many, many times on here by VM employees, that certainly no ‘agent’ would ever deliberately hang up on a customer - so we must conclude that they either are implying that any customer who claims this is outright lying, for whatever reason, or maybe, VM run the world’s least stable and functional phone system!)
Anyhow the seemingly excessive price rise; as mentioned above, the c. 14% rise is based on the full price of the package you are on, ignoring any discounts. So, imagine for a moment that you are on a package where the normal monthly price is £100 (just to make the maths easier), but you are still within your 18 month discounted probationary period wherein you have a £50 discount each month, so effectively you pay £50, yes? Now the price rise is based on the un-discounted figure so 14% on £100 is £114.
For now, you still get your £50 discount, so you will now have to pay £64, the increase, from your perspective of going from £50 to £64 is actually 28%. You see an effective 28% rise in your bill, while VM insist that the rise is only about 14% - and you are both right! The devil is in the detail and the small print!
Odd that the CS agent wasn’t able to explain that, almost as if they aren’t actually trained to do anything other than read off a script in front of them!
