Landline not working again and again since Late Dec22

[TAILOR97]

Landline is dead again and again  .. No dial tone ..

Been reporting this since late Dec22. It intermittently comes back when repeated reported for a day or two then dies again.

Reported at least 6 times each time being told no isuues on line .. must send engineer .. engineer booked and then gets auto cancelled with txt msg saying ''network issue .engineer cancelled as issue resolved ''. Line was still dead. Six cycles of booking engineer later then.. engineer came and checked my house installation with no problems found .. said no comms to the house and went to check street cabinets .. came back ''sorry dont know whats wrong ''! will escalate... two days later line worked for two days and went dead again. 

Each time i call even tech 1st line says ... protocol says must send engineer !!! 

What on earth is Virgin upto ... Can no one take up this issue properly and read previous notes .. when complaint raised ... answer given will get back to you in 2-10days... meanwhile i have no working telephone line reliably since late December..  I am registered with Virgin as 'vunerable' and need my landline attached via socket (ie always live in power cut situations) hence will not switch to router as even the broadband drops often.

Who can i speak to to get this escalated for a proper fix??  Come on Virgin been with you since 2014 ,, customer service recently is dropping, dont we matter anymore ?

Even requested to speak to a manager, am denied ... told they will call me ... that call never comes. 

Await an answer on this as my last attempt 

[TAILOR97]

Not received a PM from you. 

[John_GS]

I will re-send it now.

[TAILOR97]

Having replied to your PM giving my details I am still awaiting a response ..

[John_GS]

Hi @TAILOR97 

Thanks for joining me on PM and allowing me to fix this for you. 

Please do pop back to the community if there's anything you need further.

Best wishes,

[TAILOR97]

Hello John

Im afraid the landline has gone dead again. Can you actuate the same fix as last time.

Raj

[Steven_L]

Hey TAILOR97,

I'm sorry to hear of the issues that you're having with your phone line, we have tried the same fix as last time, please can you check your landline and let me know if this has resolved the issue.

Kind Regards,

Steven_L

[TAILOR97]

Hello Steve

Thx for prompt action but line is still same. No dialtone and cannot ring out.

I have now noticed if someone rings me the ringer will ring but cannot answer and ringer will continue ringing

[Steven_L]

Thanks for coming back to me TAILOR97 from what you have said and the checks that I have ran, we will need to book a technician visit to resolve this issue with your line. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[TAILOR97]

Hi

Im afraid weve been through having an enginner here

 He came checked out all my installation concluded no signal to the house .. checked street cabinets and gave up ... details probably still in his report.

[Steven_L]

Thanks for coming back to me TAILOR97, I will pass this onto our second line team to see if they can find any issues that aren't visible to me at this level. The faults team will be in touch with you the registered mobile contact on your account to discuss this further. 

Kind Regards,

Steven_L