Landline connection

[peteg1]

I received a new hub ready for the changeover on the landline. They posted the hub and cancelled the technicians appointment. I have tried to find a human to speak to rather than going round in circles with the computer. I need a technician to connect the hub (in a loft room) to the phone (in a downstairs hallway where there is no internet connection) - presumably they will bring an adaptor etc.

[Akua_A]

Hi @peteg1 

Welcome back to our community forums and sorry to hear you have been having issues when trying to reach us to book an appointment for your landline switchover. We can understand the inconvenience caused and we want to best help. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

No problem at all. Please do not hesitate to contact us if you need any further help 🙂 

[Tudor · Accepted solution]

I believe at the present there is a pause on the landline switch over, so you may not get a technician’s visit for some time. The hub should still work ok.

[peteg1]

Thanks Tudor, good to know. The tech visit is booked for tomorrow but I suppose that might still get postponed. They could still come and do the preparation in readiness…..