on 25-11-2021 14:35
Caller ID on both my landline phones stopped working about 2 weeks ago. Tried calling 150 but they just said that caller ID was set up for my account and therefore it must be my phone - even though both phones stopped displaying caller ID at same time. 150 also suggested that [all] those calling me may have changed their settings
on 25-11-2021 14:41
Hi @ajs2021
Thanks for posting and welcome to the community. Really sorry to hear of the Caller ID issue. I'll send you a PM now to get some details, check this on our system and potentially contact the telephony team to get this removed and re-added in the background. This should fix it but if not, it'll need a tech visit.
Sending the PM now.
Best,
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on 25-11-2021 15:38
Thanks for joining me on PM @ajs2021
Just to update the thread, the engineer visit was booked in as sadly just removing Caller ID from the system and re-adding it didn't fix it.
This tech visit can be tracked and or altered in your online account
Let us know how the visit goes
Best 🙂
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on 03-12-2021 09:58
John_GS
Very helpful engineer/technician arrived as planned. Unfortunately he couldn't fix on-site and had to pass it back to network team. After several attempts eventually got it fixed. Many thanks to eng./tech Steve for sticking with the problem through to resolution.
on 03-12-2021 13:23
Thanks for your update @ajs2021, we're pleased to hear this was finally resolved for you
Do feel free to come back to us if you have any further issues that need to be addresed
Kindest regards,
David_Bn