Virgin connect app

[Mickypne]

Anybody else find this app absolutely dreadful. It can never find my hub. When I first downloaded it last year it was superb for about 3 month. Now it just never finds my Hub. I've now got my lads xbox that just won't connect anymore and every time I try to go to the app to check his status , it just says , can't find hub and now his xbox seems to just be stuck in a loop. Surely I can't just keep factory resetting the hub every time ? 

Virgin have said they're working on this and looking at other conversations, they've been working on this since about 2022. 

It's an app with a superb idea, unfortunately,  it's absolute dog#####

[Mickypne]

Uninstalling and re-installing is pointless. 

I haven't tried pausing on the hub settings as I dernt. Last time I paused on the app, I've not been able to unpause since so I don't want to take the risk on another device 

[Adduxi]

---

@Mickypne wrote:

<snip>   Last time I paused on the app, I've not been able to unpause since so I don't want to take the risk on another device 

---

Just use the admin console on the Hub and forget the app.  The pause/unpause is done via the MAC address filter in the Hub's settings.  That's all the app does. Nothing special. 

[Ashleigh_C]

We do advise to try the reinstalling as it can help to reconnect the app in some occasions. Are you able to unpause the device via the Hub settings page as advised by Adduxi? 

They have also outlined how to do this further in the thread.