Virgin connect app

[Mickypne]

Anybody else find this app absolutely dreadful. It can never find my hub. When I first downloaded it last year it was superb for about 3 month. Now it just never finds my Hub. I've now got my lads xbox that just won't connect anymore and every time I try to go to the app to check his status , it just says , can't find hub and now his xbox seems to just be stuck in a loop. Surely I can't just keep factory resetting the hub every time ? 

Virgin have said they're working on this and looking at other conversations, they've been working on this since about 2022. 

It's an app with a superb idea, unfortunately,  it's absolute dog#####

[Steven_L]

Hey Mickypne,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Connect App at the moment.

What have you been advised by the team so far to resolve the issues. Have you tried to remove and re-install the connect app or try on a different device?

Kind Regards,

Steven_L

[Mickypne]

I've uninstalled,  reinstalled with no results. The app is a great idea but it just doesn't ever work. Only way to get it to work is to power reset the hub ( back to factory settings by keeping a pin on the button) however,  if a pause an xbox , not long after, the app once again doesn't find the hub and I think this is where the xbox is lost. I can't get the app to work to unpause the xbox.

[Daniel_Et]

Hi @Mickypne, thank you for your response.

What type of device are you using? Also, do you have location services turned on?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Mickypne]

What device ? Xbox and it's a Hub 4. It's only the one Xbox out of 3 that won't connect. 

As for the app , it's pointless,  it never finds my hub.

 

[Adduxi]

Uninstall the app and forget it.  Use the Hubs admin console to pause/unpause the XBox (or any other device)  it’s just easier all round. 

[Mickypne]

I wouldn't have a clue how to do that

[Adduxi · Accepted solution]

The hubs admin console is 192.168.0.1 and you use the MAC filtering to pause/unpause devices. That’s all the Connect app does. 

[Mash691]

I have exactly the same problem with my hub 4. It would seem the lots of us are having the same issue. I just wish someone from Virgin would say don’t bother trying anymore, it’s broke and we will let you know when we have fixed it.

[Ashleigh_C]

Thank you @Mickypne can I ask if you have been able to try the pause and unpause via the Hub settings page as our community member has advised? 

I am so sorry to hear that you are also facing this issue @Mash691 can I ask if you have tried uninstalling and reinstalling the app?