Forum Discussion

Mickypne's avatar
Mickypne
Joining in
6 months ago
Solved

Virgin connect app

Anybody else find this app absolutely dreadful. It can never find my hub. When I first downloaded it last year it was superb for about 3 month. Now it just never finds my Hub. I've now got my lads xb...
  • Adduxi's avatar
    Adduxi
    6 months ago

    The hubs admin console is 192.168.0.1 and you use the MAC filtering to pause/unpause devices. That’s all the Connect app does. 

Mash691's avatar
Mash691
On our wavelength
6 months ago

I have exactly the same problem with my hub 4. It would seem the lots of us are having the same issue. I just wish someone from Virgin would say don’t bother trying anymore, it’s broke and we will let you know when we have fixed it.

Ashleigh_C's avatar
Ashleigh_C
Forum Team
6 months ago

Thank you Mickypne can I ask if you have been able to try the pause and unpause via the Hub settings page as our community member has advised? 

 

I am so sorry to hear that you are also facing this issue Mash691 can I ask if you have tried uninstalling and reinstalling the app?

  • Mickypne's avatar
    Mickypne
    Joining in
    6 months ago

    Uninstalling and re-installing is pointless. 

     

    I haven't tried pausing on the hub settings as I dernt. Last time I paused on the app, I've not been able to unpause since so I don't want to take the risk on another device 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      6 months ago
      Mickypne wrote:

       

      <snip>   Last time I paused on the app, I've not been able to unpause since so I don't want to take the risk on another device 

      Just use the admin console on the Hub and forget the app.  The pause/unpause is done via the MAC address filter in the Hub's settings.  That's all the app does. Nothing special. 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      We do advise to try the reinstalling as it can help to reconnect the app in some occasions. Are you able to unpause the device via the Hub settings page as advised by Adduxi? 

      They have also outlined how to do this further in the thread.