Forum Discussion

Mickypne's avatar
Mickypne
Joining in
6 months ago
Solved

Virgin connect app

Anybody else find this app absolutely dreadful. It can never find my hub. When I first downloaded it last year it was superb for about 3 month. Now it just never finds my Hub. I've now got my lads xb...
  • Adduxi's avatar
    Adduxi
    6 months ago

    The hubs admin console is 192.168.0.1 and you use the MAC filtering to pause/unpause devices. That’s all the Connect app does. 

Mash691's avatar
Mash691
On our wavelength
6 months ago

I have exactly the same problem with my hub 4. It would seem the lots of us are having the same issue. I just wish someone from Virgin would say don’t bother trying anymore, it’s broke and we will let you know when we have fixed it.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Thank you Mickypne can I ask if you have been able to try the pause and unpause via the Hub settings page as our community member has advised? 

     

    I am so sorry to hear that you are also facing this issue Mash691 can I ask if you have tried uninstalling and reinstalling the app?

    • Mickypne's avatar
      Mickypne
      Joining in
      6 months ago

      Uninstalling and re-installing is pointless. 

       

      I haven't tried pausing on the hub settings as I dernt. Last time I paused on the app, I've not been able to unpause since so I don't want to take the risk on another device 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        6 months ago
        Mickypne wrote:

         

        <snip>   Last time I paused on the app, I've not been able to unpause since so I don't want to take the risk on another device 

        Just use the admin console on the Hub and forget the app.  The pause/unpause is done via the MAC address filter in the Hub's settings.  That's all the app does. Nothing special.