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Resolved! Power levels not in spec and HUB 5 upgrade

i don't think my power levels are right and its causing bad lag in games. I currently have the hub 4 and my wifi is very weak and constant disconnects from most devices throughout the day. I cannot get above 780mbs on any speedtest and i am paying 1g...

cfreeman by Joining in
  • 1476 Views
  • 11 replies
  • 0 kudos

Resolved! High Latency and Packet Bursts Making Online Games Unplayable

HelloThis has been going on for a while now but it has got even worse recently. Mainly in the evenings I'm getting high latency and packet bursts in Call of Duty, Battlefield and World of Warcraft.A reboot of the Hub every evening used to fix it some...

SamG01 by On our wavelength
  • 6626 Views
  • 22 replies
  • 0 kudos

Suffering Common Xbox Nat/Teredo Issues

Just got VM in our new house in South London area 21 2 xboxs in the house are not able to connect to the VM network via wifi or wired getting NAT/Teredo error message.Called VM Tech and did pin hole factory reset 5 times, ethernet cable, 24 hr monito...

Game is laggy but speed is fine and no packet loss

For the past few weeks , I’ve been having a this issue where I’m playing online video games such as Fortnite and warzone and I’m having micro lags / delays where in warzone when I pick up something it picks the item up like half a second late and giv...

mm82286 by Joining in
  • 602 Views
  • 4 replies
  • 0 kudos

Low PS5 download speed via ethernet cable

I recently replaced my PS4 with a PS5 and thought the new console would work well with my Hub 5. Unfortunately I am still suffering from slow download speeds, at best approx. 85MB.I am connected via a CAT 7 Ethernet cable to a Virgin Pod. I have test...

Polster by Tuning in
  • 1243 Views
  • 10 replies
  • 0 kudos

Packet Loss

I always wonder why my son was swearing at the computer when he was as he said it kept 'lagging' Today he showed me a program that logs the packet loss for his games (League of legends and Rocket League) sometimes these were showing 100% packet loss ...

paul73mt by Joining in
  • 1250 Views
  • 17 replies
  • 0 kudos

Resolved! high ping when gaming

im an m500 customer currently using the media hub 3 in modem mode with an asus rog strix gs-ax5400 router i play with a wired connection but am experiencing un playable levels of ping in game at any time of the day. outside of gaming everything seems...

Want to cancel contact

After having over a year of trouble when gaming with virgin enough is enough I want to cancel my contractGaming is our main use of Internet and we have been suffering with huge ping spikes energy single day, I was on hub 3 and virgin told me if i upg...

adam72 by Tuning in
  • 596 Views
  • 4 replies
  • 0 kudos