Packet loss
Hi, I'm having a constant packet loss registered on my BQM:
It's been going like that for quite some time. The router is in the modem mode and it was fine for some time before the issue appeared. Could you please look into it? Thank you!
Forum Discussion
15 Replies
Check for local faults on 0800 561 0061 / 150.
Post your hub stats here from 192.168.0.1
VM will not diagnose Hub's in modem mode. They will insist the Hub is set to Router mode.
Shall I put it in the router mode, run it for some time (overnight?) and then post stats? The hub is not usable in a permanent router mode as it has no coverage.
You will need to use Router mode when VM have picked this thread up. Until then, I wouldn't worry. The stats will not change between modes but VM can't run their "full" tests and diagnostics in modem mode. You can post your DS, US and Network log for comment at any time. Copy and paste as screenshots are hard to make out sometimes.
I'm willing to bet there full diagnostics test show nothing.
For some reason I couldn’t access the router settings through 192.168.0.1. Is because it is in the modem mode? This used to work before but now the page is just not loading.
Admin when in Modem mode is 192.168.100.1 If you still can't get access, you can do a 60 sec pinhole reset to revert to Router mode. Note the passwords will revert to the ones on the bottom of the Hub after a reset.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 242750000 4 38 256 qam 14 2 138750000 6.5 40 256 qam 1 3 146750000 6.1 40 256 qam 2 4 154750000 5.9 40 256 qam 3 5 162750000 5.9 40 256 qam 4 6 170750000 6 40 256 qam 5 7 178750000 5.8 40 256 qam 6 8 186750000 5.6 40 256 qam 7 9 194750000 5.4 40 256 qam 8 10 202750000 5.4 40 256 qam 9 11 210750000 5 40 256 qam 10 12 218750000 4.8 40 256 qam 11 13 226750000 4.6 40 256 qam 12 14 234750000 4.5 40 256 qam 13 15 250750000 3.5 38 256 qam 15 16 258750000 2.7 38 256 qam 16 17 266750000 3.7 38 256 qam 17 18 274750000 4.3 40 256 qam 18 19 282750000 4.3 40 256 qam 19 20 290750000 4.4 40 256 qam 20 21 298750000 4.5 38 256 qam 21 22 306750000 4.5 40 256 qam 22 23 314750000 4.3 40 256 qam 23 24 322750000 4 38 256 qam 24 Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 86149081 0 2 Locked 40.3 126740435 0 3 Locked 40.3 110688740 0 4 Locked 40.3 92262649 0 5 Locked 40.3 74618223 2645 6 Locked 40.3 63189062 0 7 Locked 40.3 55813672 0 8 Locked 40.3 53009903 0 9 Locked 40.3 52512709 0 10 Locked 40.3 56386035 0 11 Locked 40.3 61185161 0 12 Locked 40.9 66570824 0 13 Locked 40.3 74159918 0 14 Locked 40.3 81558163 0 15 Locked 38.9 83498807 0 16 Locked 38.9 76469000 0 17 Locked 38.6 68511615 0 18 Locked 40.3 62319957 0 19 Locked 40.3 60298160 0 20 Locked 40.9 61699463 0 21 Locked 38.9 63944534 0 22 Locked 40.3 64051179 0 23 Locked 40.3 64142883 0 24 Locked 38.9 62128106 0 Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 43100000 42 5120 32 qam 2 2 23600000 41 5120 64 qam 5 3 30100000 41.5 5120 32 qam 4 4 36600000 41.5 5120 64 qam 3 5 49600000 42 5120 64 qam 1 Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 10 0 2 ATDMA 0 0 13 0 3 ATDMA 0 0 10 0 4 ATDMA 0 0 4 0 5 ATDMA 0 0 10 0 Network Log
And they don't need the full diagnostics tests of router mode to know this is a problem
Upstream is poor, the Channels should all be 64QAM. Most likely noise in the circuit.
Last week I received a replacement Hub 5 and it seemed to have improved the situation. However, small packet loss still remains.
Are there any issues remaining that the replacement hasn't fixed? Posting stats below (can't paste proper tables now for some reason, sorry about that). Thank you.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 306000000 5 41 QAM 256 22
2 138000000 7.4 41 QAM 256 1
3 146000000 7.3 41 QAM 256 2
4 154000000 6.9 41 QAM 256 3
5 162000000 6.7 41 QAM 256 4
6 170000000 6.7 41 QAM 256 5
7 178000000 6.7 41 QAM 256 6
8 186000000 6.6 41 QAM 256 7
9 194000000 6.5 41 QAM 256 8
10 202000000 6.4 41 QAM 256 9
11 210000000 6.4 41 QAM 256 10
12 218000000 6.2 41 QAM 256 11
13 226000000 5.9 41 QAM 256 12
14 234000000 5.6 41 QAM 256 13
15 242000000 5.1 41 QAM 256 14
16 250000000 4.5 41 QAM 256 15
17 258000000 3.8 41 QAM 256 16
18 266000000 4.5 41 QAM 256 17
19 274000000 5.1 41 QAM 256 18
20 282000000 5 41 QAM 256 19
21 290000000 5.3 41 QAM 256 20
22 298000000 5.1 41 QAM 256 21
23 314000000 4.8 41 QAM 256 23
24 322000000 4.4 41 QAM 256 24
25 330000000 4.5 40 QAM 256 25
26 338000000 4.7 41 QAM 256 26
27 346000000 4.7 41 QAM 256 27
28 354000000 4.8 41 QAM 256 28
29 362000000 4.8 41 QAM 256 29
30 370000000 3.6 41 QAM 256 30
31 378000000 2.9 40 QAM 256 31
32 386000000 2.9 40 QAM 256 32
3.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 4799378 0
2 Locked 41 9705201 0
3 Locked 41 8299874 0
4 Locked 41 6752431 0
5 Locked 41 5546825 0
6 Locked 41 4707606 0
7 Locked 41 4171986 0
8 Locked 41 3923551 0
9 Locked 41 3896171 0
10 Locked 41 4063439 0
11 Locked 41 4390347 0
12 Locked 41 4839667 0
13 Locked 41 5376305 0
14 Locked 41 5902779 0
15 Locked 41 6215282 0
16 Locked 41 6107973 0
17 Locked 41 5632287 0
18 Locked 41 4974442 0
19 Locked 41 4546727 0
20 Locked 41 4433717 0
21 Locked 41 4524543 0
22 Locked 41 4690525 0
23 Locked 41 4773669 0
24 Locked 41 4603965 0
25 Locked 40 4384608 0
26 Locked 41 4147908 0
27 Locked 41 3867428 0
28 Locked 41 3596354 0
29 Locked 41 3357436 0
30 Locked 41 3185485 0
31 Locked 40 3119327 768
32 Locked 40 3097086 0
3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 92 4K 1800 QAM 4096 1128
3.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 42 3.3 2060641211 03.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 43.3 5120 QAM 64 1
1 43100000 43.8 5120 QAM 64 2
2 36600000 43 5120 QAM 64 3
3 30100000 42.8 5120 QAM 64 4
4 23600000 42.8 5120 QAM 64 5
3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 1 0 0
1 ATDMA 0 1 0 0
2 ATDMA 0 1 17 1
3 ATDMA 0 1 1 0
4 ATDMA 0 1 6 0
3.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10 37.7 2K QAM 256
3.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 74000000 0 0- Sabrina_B
Forum Team
Hi bel-akor 👋.
Thanks for reaching out to us, sorry to hear of the issues that you are facing with your service. So that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
