Forum Discussion

Phil-B1's avatar
Phil-B1
Joining in
2 months ago

Weekend connection

Can anyone help me out, I work all week and so barely get to use the WiFi at home, but when I do it's fast. But then friday comes and I can finally get my feet up and do some gaming and the connection is just terrible. I get 1/2 days off a week and would just like to use some of the fibre bb I pay for on those days.

Any one else get this?

Phil

  • He Phil-B1, thank you for reaching out and I am sorry to hear you are having some WIFI issue.

    Is this only happening when you game?

    If so what are you using to play and what is happening when you say terrible, are you getting cut off?

     

    • Phil-B1's avatar
      Phil-B1
      Joining in

      Didn't notice anyone had replied, no it is just from Friday to Monday, gaming suffers, but smart tv upstairs doesn't connect at all, phones I end up using data, or WiFi hot-spot on my phone to make the tv work. 

      • Robert_P's avatar
        Robert_P
        Forum Team

        Have you been able to run any speed tests over a wired connection during these times to see what is available from the Hub? Also you can set up a BQM for free here to monitor it over a period of time, let it run for a few days and then post the result here but ensure no personal details are included in the image.