Ridiculous packet loss - Luton - A few days now

[landi_uk]

The service is ridiculous at the moment. Makes gaming or working from home near enough impossible.

I checked service status - No problem

Run through the tests on Help page - No problem

Virgin please explain the below if there's "No problem"

[Paulina_Z]

Hi @landi_uk,

Thank you for getting back to me about this and apologies that this happened!

I have replied to your Private Message and advised you give our team a call on 08000521734. If you choose option 0, you will be able to discuss this issue with the team and see if it's possible for the technician to return to your property. 

Please keep us updated on this and let me know how you get on.

Thanks,

[landi_uk]

Hi Paulina 

Replied to your PM about field support

This morning service has been really bad

[Akua_A]

Thank you for the update @landi_uk

Paulina will aim to get back to you as soon as possible via PMs and to best help resolve this for you.

Many thanks,

[landi_uk]

After monitoring for a few days I think this one can be closed. The latency can get a little high at times, but I'm not getting total service drops which means a lot.

Thank you to Paulina for her help in this.

11/07 BQM 

11/07 example

[Ayisha_B]

Hi @landi_uk

Thanks for popping back with an update and we are glad to hear Paulina was able to help with this 🙂

Don't hesitate to give us a shout should you have any further issues. 

Have a good rest of the day 😄