High latency, Ping and packet bursts, gaming unplayable

[Shaf11]

I have done all the usual stuff like rebooting, pin reset etc, nothing has helped.

[Shaf11]

Hi,

Iam using wired connection to PS4

[John_GS]

Thanks for coming back to us. 

Are other devices affected or just the console? If the console, have you tried a different Ethernet cable for example?

Kind regards,

[Shaf11]

Hi John,

Speed test on laptop and mobile phones show what I am supposed to get, but not sure if its accurate because I haven't uploaded anything. Yes I have tried many ethernet cables on the PS4  but the connection test result is the same I get around 2-5 MB upload speed as mentioned the same test with the same ethernet cable in my mates house on a different ISP gives me 17MB upload consistently and no issue gaming. I think this is causing my high latency packet bursts and lag making gaming impossible. I think this is upstream utilisation in my area, if this is the case I would like VM to admit to it and say that it can't be fixed so I won't waste my time and yours by calling or coming here all the time.

[SonarUK]

if all other devices are showing download/upload at correct speeds then the hub/line is working.

The drop to 16 qam does inicate a problem on the upload but should affect all devices.

when was the ps4 last reset to factory defaults?
have you tried connecting your ps4 via Wifi and doing the speed check?

what are your hub stats looking like now? are they still on 16 or back to normal?

[Shaf11]

As mentioned before the QAMS are all back to 64 now. PS4 has been reset to factory defaults recently, coonection on WIFI is worse.

[Shaf11]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	3.7	40	256 qam	30
2	202750000	5.5	38	256 qam	9
3	210750000	5	38	256 qam	10
4	218750000	4.6	40	256 qam	11
5	226750000	4.3	38	256 qam	12
6	234750000	4.1	38	256 qam	13
7	242750000	4	38	256 qam	14
8	250750000	4	40	256 qam	15
9	258750000	4	40	256 qam	16
10	266750000	4	40	256 qam	17
11	274750000	3.7	40	256 qam	18
12	282750000	3.7	40	256 qam	19
13	290750000	4	40	256 qam	20
14	298750000	4	38	256 qam	21
15	306750000	4.1	40	256 qam	22
16	314750000	4.3	40	256 qam	23
17	322750000	4.3	40	256 qam	24
18	330750000	4.3	40	256 qam	25
19	370750000	4.1	40	256 qam	26
20	378750000	4	40	256 qam	27
21	386750000	3.9	40	256 qam	28
22	394750000	3.7	40	256 qam	29
23	410750000	3.5	38	256 qam	31
24	418750000	3.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	54	0
2	Locked	38.9	47	0
3	Locked	38.9	81	0
4	Locked	40.3	69	0
5	Locked	38.9	79	0
6	Locked	38.9	90	0
7	Locked	38.9	108	0
8	Locked	40.3	88	0
9	Locked	40.9	53	0
10	Locked	40.3	119	0
11	Locked	40.3	85	0
12	Locked	40.3	91	0
13	Locked	40.3	99	0
14	Locked	38.9	83	0
15	Locked	40.3	79	0
16	Locked	40.3	62	0
17	Locked	40.3	66	0
18	Locked	40.3	51	0
19	Locked	40.3	33	0
20	Locked	40.3	54	0
21	Locked	40.3	58	0
22	Locked	40.3	66	0
23	Locked	38.9	47	0
24	Locked	40.3	51	0

[Shaf11]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	38.5	5120	64 qam	1
2	39400000	37.3	5120	64 qam	3
3	46200000	37.8	5120	64 qam	2
4	32600044	35.8	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Shaf11]

Refresh data

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow

SFID	475032
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	475031
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[Shaf11]

Network Log

Time Priority Description

23/08/2021 12:59:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 09:16:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2021 13:56:28	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 17:52:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2021 02:28:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 20:35:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 12:23:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2021 04:12:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 14:39:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2021 20:42:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2021 07:37:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 02:06:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2021 16:19:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2021 01:16:31	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2021 01:16:29	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/08/2021 18:05:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 04:48:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2021 20:34:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 03:58:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Paulina_Z]

Hi @Shaf11,

Thank you for coming back to us in regards to this issue. 

After taking another look at your account, I can see that you are experiencing some severe upstream power level issues.

In order to have this issue resolved, we would need to book in a technician appointment.

Would you be okay with me booking this in for you?

Please let me know,

Thanks 🙂