on 08-02-2023 09:44
I'm getting a message that "your mailbox is not available at the moment". I've logged out and successfully logged in again - I am logged in successfully on Virgin Media but still the same message on email. I tried to change my password but that failed.
When I try to ring Virgin's phone number (0345454111) or 150 the number is not recognised. How can this be resolved?
on 08-02-2023 10:41
I finally managed to RESOLVE this with Virgin.
on 09-02-2023 10:45
Hello mikes2400.
Thanks for the update.
Glad to hear the email unavailable issue has no been resolved.
Do you mind me asking how you fixed it?
Gareth_L
09-02-2023 11:45 - edited 09-02-2023 12:17
I rang customer services, who said my inbox was locked (they didn't now why) and they unlocked it themselves by changing to a new password. It wasn't till 4pm that I got an email from Virgin Internet Security telling me they'd locked the inbox because of "suspicious activity". They told me to change my password (so I changed it again) and run a virus scan (which I did - nothing found).
It would have been helpful if Security had told me a few hours earlier what they had done! I had no way of telling what had happened.
on 10-02-2023 11:56
Thank you for that information.
^Martin