mikes2400
Fibre optic
Joined 13 years ago
User Profile
User Widgets
Contributions
Re: Email locked out
The fault no longer appears on Service Status so I suppose it is fixed. But my password no longer works so I had to change it , which worked this time (it didn't earlier this evening). The whole thing is a repeat of what happened to me in October 2023 - that too was only resolved by changing my password.78Views1like0CommentsRe: Email locked out
Finally this is appearing on Service Status. It now says:- Status Outage Identified and Raised Estimated fix time Today at 9:02pm. Details Virgin Media Mail is having trouble Sending and receiving emails at the moment, so there might be a bit of a delay. We are sorry about this, our engineers are looking at fixing this as soon as possible.96Views1like0CommentsRe: Email locked out
When I try to sign in to my email account I get a long message with the heading:- Your Virgin Media Mail account is currently unavailable It then gives detailed instructions to reset my password but I've tried several times and all I get is a message from Virgin saying 'something has gone wrong at our end'. Too right it has! I don't see how I'll ever be able to get into my email account again. I rang Customer Serices and I held on for about 45 minutes and finally gave up. Clearly large numbers are trying to get through to them because of similar problems.94Views0likes0CommentsRe: channels 105 (Channel 5) and 428 (Film Four) pixellating
Thanks for your reply. I couldn't face speaking to Virgin again. You used to get put through to someone who could deal with technical issues, but now you just get someone who doesn't even know basic stuff, and just says reboot or check connections or talks rubbish about wi-fi (as I explained), so its a waste of time. It probably is a local fault they don't know about (maybe outside rather than in my box, which is working perfecty in all other respects) but no-one on 150 will do anything. It's disgraceful that Virgin has got rid of their technical experts and replaced them with idiots but that's always the case now whatever the fault is. I'll probably give up, but thanks anyhow.981Views0likes3Commentschannels 105 (Channel 5) and 428 (Film Four) pixellating
This problem has been going on for weeks without being resolved. These two channels are unwatchable on my V6 box because of continuous pixellation - or no picture at all. It may be the same on some other channels, but without checking every single one I can't be sure. I tried reporting it by phoning Virgin but the person I spoke to was useless and simply kept tellling me to check all my connections and reboot the box (despite me repeatedly telling him I'd done all that several times!). He also kept saying it must be a wi-fi problem, despite me telling him I only had wired connections. Since Virgin are incapable of offering any sensible help, can anyone else?Solved1.1KViews0likes6CommentsRe: excessive volume levels on That's TV and That's Memories TV
Thanks, I've complained twice to That's TV - who control both channels - but they won't even reply. I just wanted to check that Virgin weren't responsible for broadcasting those two channels at excessive volumes. If you can do nothing about it then I 'll have to complain to Ofcom.523Views0likes0Comments