Reset of secondary email password

[mcol]

Looking for support on resetting a secondary email password. Can't reset from my account anymore and previous posts on here suggest they've been sorted via pm

[Graham_A · Accepted solution]

@mcol Sign out of your primary account and then follow the rest of this post.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[mcol]

Thanks. No security answers set, so I'll try calling.

[Gareth_L]

Hello mcol,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with accessing your secondary email account.
I'd like to take a look into this for you, saves you having to call as well.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hi mcol.

Thanks for those details before.

I have reset the password and sent it privately.

If you can let me know how you get on that would be great.

Gareth_L

[Cal96]

Hello,

I’m having a similar issue, if someone is able to help please.

I’ve been logged out of my Virgini media account on my mail app on my iPhone; I can’t remember my password nor my “memorable place” when it comes to re set it.

I’m a secondary account on my parents Virgin account and have been using a virgin email account for the past 10 years or so.

My Mum went on the website to see if she could change my password but there was only an option to delete the account and I’m unable to do anything at all.

As you can imagine this is quite stressful as this is an everyday account!

A few years ago I was able to reset it via a different email address I have but this is no longer an option.

Please can someone help me, I just need to reset the password for my email rather than the whole Virgin account.

Thank you!

[Cal96]

Hello,

I’m having a similar issue, if someone is able to help please.

I’ve been logged out of my Virgini media account on my mail app on my iPhone; I can’t remember my password nor my “memorable place” when it comes to re set it.

I’m a secondary account on my parents Virgin account and have been using a virgin email account for the past 10 years or so.

My Mum went on the website to see if she could change my password but there was only an option to delete the account and I’m unable to do anything at all.

As you can imagine this is quite stressful as this is an everyday account!

A few years ago I was able to reset it via a different email address I have but this is no longer an option.

Please can someone help me, I just need to reset the password for my email rather than the whole Virgin account.

Thank you!

[Cal96]

*I’ve managed to get back into my account now*

[Cal96]

*I’ve managed to get back into my account now*