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Secondary email locked for over 10 weeks now

Aldrid2024
Joining in

3 weeks ago

I have a secondary email (My Daughters email) that has been locked since the 2nd Sept 24, I have had  numerous call with the call centre which always result in the same answers of "we will fix it and leave it with us".However, the email account is still not available and I we have no way of resetting the password

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2 REPLIES 2

Aldrid2024
Joining in

3 weeks ago

I have a secondary email (My Daughters email) that has been locked since the 2nd Sept 24, I have had  numerous call with the call centre which always result in the same answers of "we will fix it and leave it with us".However, the email account is still not available and I we have no way of resetting the password   

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Nathan_B
Forum Team
Forum Team

3 weeks ago

Hi there @Aldrid2024 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've not has the issue with the email being unlocked resolved yet. I'll be happy to take a look into this for you. So this can be done I'll pop you a PM to confirm some details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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