Virgin Media Community

[rt85]

Evening All,

I have exactly the same issue - been going on for years, though recently the SPAM has got a lot worse than it once was - suspecting my old virgin.net account got hacked at some stage, though it has been well in excess of 10 years since I've been with Virgin for Broadband - moved on back in the days of Virgin Net, when they wouldn't offer Fibre Broadband services in my area (unlike BT etc at the time).

Anyway, I've previously been sent around the houses on a wild goose chase by the VM call centre, who then sent me to TalkTalk (even though I have never been a customer of TalkTalk!). It's getting incredibly frustrating trying to get to the bottom of this, so would also appreciate some help on the same.

Thanks 

Ryan

[rt85]

P.S. I always understood from their terms at the time that all email addresses would be deleted from the servers after 90 days....now more like 9000 and counting...

[Emily_G]

Thanks for the post Ryan and welcome to our community.

We would need to try pass some security on the account the email address is on, I'll pop you over a private message to do so.

Thanks, Emily.

[rt85]

Sure, thanks Emily for the prompt response and welcome!