Good Day,
To whoever monitors this / is interested...
I have to say I'm quite baffled by the fact that, despite trying to get this issue resolved for 6 months with no permanent solution to overcome this issue, I've just received an 'Unsolicited Message' notification from the Virgin Media Community Mods for replying Privately to a Private message I'd previously received on the same issue.
It really seems to me that I'm being given a massive run around by Virgin Media in several ways here - I've tried to contact the Customer Call center (who won't deal with me as 'I'm no longer a customer') and although one of the Mods here in this community kindly passed my issue onto the Virgin Media Technical Team, which temporarily appeared to resolve the issue it now continues to reoccur. Quite clearly my old account was compromised at some point in the past, after I left Virgin Net, and I would have thought this would also be in Virgin's interests to resolve...
It does make me wonder what I actually have to do now to draw a line under this once and for all? I really don't believe I am being unreasonable with my request to delete my old Virgin Net email address and all Auto-Forwarding rules given this this should reside on Virgin's legacy servers.
Is anyone else in the same boat with legacy Virgin Net email addresses still sending out SPAM via Auto-Forwarding rules etc, even though all user details should have been deleted within 90 days of terminating the contract (over 10 years ago).
It looks like I personally now have no option but to raise my case with the Telecoms Ombudsman - I really wanted to avoid this, so appreciate if someone can direct me to some other route that is likely to get success before I have to 'take a hammer to crack a nut' (so to speak) that would be appreciated.
Thanks
One (now very frustrated) ex-Virgin Customer
Ryan