on β30-12-2021 19:46
Hi
i have this problem. Can someone help? Itβs been down all day and Iβm not best pleased
thank you
on β31-12-2021 08:09
Can someone from Virgin Media help?
on β31-12-2021 13:13
Hi Joellis,
Thank you for reaching out to us in our community and welcome, sorry to hear your mailbox is unavailable, I have tried to have a look for your account however was unable with the details we have for you, are you an active Virgin Media customer, is this a .COM or .NET Email account?
Regards
Paul.
on β31-12-2021 14:14
Hi
I have a virgin.net email address that Iβve had for 20 years. I donβt have any other accounts with you anymore although my first mobile was with you and that account appears accessible but thereβs nothing recent in it as I put my phone with another provider.
it would appear Virgin is deleting this email account which Iβm really cross about as I havenβt had any notification about this. I have been pushed around from pillar to post this morning and being told Talk Talk are responsible for it only to be told Virgin Media is responsible for it. No one can be bothered to help me.
I am expecting correspondence from the NHS as the Virgin email address is the one registered with them. Now I canβt get anything
thoughts? Suggestions on how to resolve this. There are a lot of people in the same boat as me and customer services appears to be non existent
on β31-12-2021 14:38
Itβs all very disheartening but not unexpected to see the the good old Talk Talk are responsible answer (although by answer read outright lie) is still alive and well at VMβs offshore call centre.
That being said, even if their customer services was absolutely best in class - youβre not actually a customer are you? So not really fair to expect any service at all, wouldnβt you say?
Now if that all came over a bit harsh, it wasnβt meant but it is important to understand the reality of the situation. According to the Ts and Cs (which incidentally you agreed to and presumably understood), once you no longer have a broadband account with VM any and all email addresses should be deleted after 90 days. This often doesnβt happen and the address lingers on in a sort of zombie-like state but is always susceptible to be caught up in a periodic cleanup of old (orphaned) accounts.
There is a slight possibility that the forum team may be able to arrange strictly temporary access again if and only if the deletion process hasnβt gotten too far - but this is a bit of a long shot.
Realistically you need to be prepared for the likelihood that the email address and all of the email has now been deleted with no chance of it being reinstated.
on β01-01-2022 14:30
Not very helpful. Iβm not the only person this has happened to and I had no notification. This has caused a major headache to get accounts updated with a different email address.
Barge poles spring to mind with Virgin Media. Would never consider using them again for anything.
on β02-01-2022 08:11
Good morning @Joellis,
Thank you once again for your post.
We know this isn't ideal however as advised by jem101, has advised we do provide 90 days after the services have finished before we close down the email address.
Having said all this, I am going to send you over a PM so that I can attempt to gain your temporary access to your email address.
Kind regards,
Zak_M
on β03-01-2022 08:23
Hi Joellis,
Thanks for your post. I can see you have multiple threads regarding this and we have reached out to you on your other one and sent a PM.
Please keep to one post so we can best help π
Thanks
Zoie