Not receiving External Emails

[mils]

Hi, since last night (23rd Feb 2022) all external emails are not coming through, I use the virgin web mail client and nothing, no external emails being received.

I have tried logging a call and cannot log one via 150 - no option to log for email (what's going on there ?).  Anyway can a call be logged and issue reviewed, thanks.

[用心棒 · Accepted solution]

Go to ☰ > Settings > Email > Filter Rules, are there any unexpected rules listed and if so follow the advice here, My Virgin Media account has been hacked

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[Natalie_L]

Hi mils, 

Thank you for reaching out to the Community. 

I am sorry to hear you have been experiencing some issues with your emails. 

Have you been able to follow the advice by 用心棒 ? If so, were you able to resolve this issue?

If not, please do let us know and we will be happy to assist. 

Thanks 

[mils]

Thank you for replying Natalie & 用心棒.

This morning my email accounts all started working again- weird but they are back.

Cheers

Mils

[Natalie_L]

Hi mils, 

That's great to hear 🙂 Thank you for updating the thread and letting us know. 

Please get in touch if you have any questions moving forward. 

Thanks