Not able to access emails and unable to hear on phone due to deafness

[curlytail1]

I am unable to access my email inbox as a message appears -

Your mailbox is not available at the moment.  Please retry again in one hour . It advises ringing a helpline but due to hearing loss I have difficulty hearing on the phone. Can I remedy this without ringing, or is there another means of contact?

[coenoby]

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@curlytail1 wrote:

Can I remedy this without ringing,?

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You certainly can.  😉

The first thing to try is to follow the advice given by Virgin Media in this post:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

Follow all the steps detailed there. If you still get that same error message then post back here and one of the Forum Team (VM employees who support this forum) can take a look at it for you and sort things out for you via the forum.

Coenoby

[Zak_M]

Good morning @curlytail1,

Welcome to the forums & thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your email address. 

Did you manage to get this resolved though the link sent by coenoby ?

If not we can take a further look into this for you. 

Kind regards,

Zak_M