Email no longer works with Outlook and with Samsung phones

[meld51]

Hello,

Last week my @ntlworld email address stopped working when I use Outlook (Office 365 version)

This week my email address (and my wife's email) failed on our Samsung phones as well. I removed the email account from my phone and tried to re-add it but now I get the following message:

"Couldn't verify account.

Server does not support authentication"

Since our email addresses are long standing and won't work with 2 different email clients, I'm guessing there is something amiss with Virgin.

Any advice gratefully received...

[用心棒]

After a successful change of password go to https://netreport.virginmedia.com/netreport/ and:

• select an abuse type of Email Sending Errors from drop down list
• select an abuse form of Other from drop down list
• paste the error message shown in the curl command output but not the command itself into the Log Evidence area
• enter your name into My name field
• enter your email address into Email address field
• select Submit button

Should de-listing not occur then post back here to have the forum team investigate further.

[meld51]

Thanks...problem solved!

[Travis_M]

Hi @meld51

Thanks for the reply!
 

Great to hear your issue is now resolved!

Have a great day.

Regards