on 12-08-2021 08:18
I have been getting the message that email is not available for the last 15/16 hours.
I have tried different browsers, I have changed my password and I phoned for support last night.
Support said they would pass it on to IT and to wait for 5 working days.
I cannot wait that long I need to access my emails urgently.
Please help.
on 12-08-2021 08:59
I cannot access my email either through virgin media page or through my phone. I have tried changing the password and it is not working.
Please help as I need urgent access to my email account.
on 12-08-2021 10:07
Hi there @phenom
Thank you so much for you post and I am so sorry to hear you are facing this issue with your email.
I am going to send you a PM so we can look into this for you, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.
on 12-08-2021 11:07
Thank you! I have replied.
on 12-08-2021 13:05
Who is Bob and how did you get to speak with him? I also can't access my email account.
on 12-08-2021 13:07
how you access help chat please? I have been told I need to wait up to 5 working days.
on 12-08-2021 14:18
Thank you so much. I will try again. It sounds like the luck of the draw. I started corresponding on here with someone who aimed to help me but after giving my security details they said they had sent me a test email and had i received it? I said I can't access my email account at all so have not received it and have not heard anything since. This is infuriating. I also have had the account for many many years and never had a single problem until now. I guess it's time to switch email providers but only once I have managed to save everything from the virginmedia account. Let's hope I manage to get Bob too 🙂
on 12-08-2021 20:19
Thanks for getting back to us @phenom, I'm sorry to hear this.
I can see Ashleigh has responded to you over PM, please get back to her there.
Thanks,
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