Blueyonder email not working

[Anonymous]

As of Wednesday 7th Sept, the access to my Blueyonder email account has stopped. I called 150 and was told that BY email had ceased. I have not received any prior notification of this.

I tweeted to VM and asked about this. They told me "BlueYonder emails that are attached to an active Virgin Media account are still supported, but otherwise these accounts are orphaned."

I have an active VM account, I pay my bill every month.

I have used this email address for over 20 years - to have it withdrawn without any warning is very inconvenient. VM Support - When will this be re-instated?

[lotharmat]

I'd post this in the 'Email' Forum - you will likely get a better response!

https://community.virginmedia.com/t5/Email/bd-p/email

[Zach_R]

Hi @Anonymous,

Thank you for your post. I'm very sorry to hear that you're having some issues with your email service recently.

May I ask what happens when you attempt to access your email account? Can you also confirm how you're accessing it? Is it via our webmail platform, or are you using a mail client?

Thanks,
 

[japitts]

@Zach_R 

I suspect that, judging by the "Anonymous" tag, the OP has deleted their forum account.

[Kath_F]

Hi japitts, 

Thanks for drawing our attention to this. 

Hopefully the OP managed to get things sorted and that's why they decided to delete their post 🙂

Thanks,