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Accessing emails on my phone difficulty

Gwen28
Joining in

on ‎01-11-2021 14:52

Hoping someone can tell me how to access my virgin media email account. Its been saying sorry mailbox unavailable all day. I usually just get in with email and password and no bother. Can't even get to that screen at the moment. Any ideas? 

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2 REPLIES 2

jpeg1
Alessandro Volta

on ‎01-11-2021 22:35

Can you log in to your account at MyVirgin Media? If so, find yoiur email account under My Profile and change the password there.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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John_GS
Forum Team
Forum Team

on ‎03-11-2021 08:34

Hi Gwen28

 

Thanks for posting and apologies for the email issue. 

 

Please try this; run a malware scan on all your devices. Then change your email password to something unique, never used before.

Leave it 30 minutes before retrying to access the mailbox.

 

Let me know how you get on

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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