2 weeks ago
Has anyone on here successfully taken VM to court? I have had numerous problems with VM - with damage to my property (evidenced on CCTV) which I brought up October 2023. This has dragged on and on. The adjudicator/ombudsman does not deal with damage to property. OFCOM contacted them 3 times and VM ignored them. A DSAR record shows my complete it deleted entirely (!) and no records held by VM. The ICO told me today that VM can delete all they like 😞
So Citizens advice is to log this in the small claims court. They provided these links to identify the correct legal entity for Broadband and the correct head office - I have to send a 'letter before court action' to them.
See here:
See entity list:
https://find-and-update.company-information.service.gov.uk/search?q=virgin+media
If you have any experience of this - length of time etc that would help a lot. Cheers.
Answered! Go to Answer
2 weeks ago
This past topic might help you with a contact method (assuming the email address is still valid and someone from VM does actually reply there)
https://community.virginmedia.com/t5/Forum-Archive/Small-claims-court/m-p/5254870
If you track back through past 'property damage' topics on the forum, the general pattern of VM's behaviour is that VM keeps the customer engaged in endless back-and-forward communication but without actually repairing anything (presumably in the hope that the customer eventually gives up and goes away). If a repair does happen, the customer often reports the repair is of poor quality/not acceptable. Here is a typical past example
From your linked CA pages, I think you are expected to have exhausted VM's complaints processes first of all before small claims. I think you are also correct in stating that the ombudsman does not deal with property damage claims.
If you want general advice on the forum (from non-VM people) then the 'Community Natter' forum will suffice. If you want a reply in the topic from a VM person, then one of the other forums (such as 'Managing Your Account - Cable') would be better as VM employees do reply in there but not often in 'Community Natter'.
2 weeks ago
This past topic might help you with a contact method (assuming the email address is still valid and someone from VM does actually reply there)
https://community.virginmedia.com/t5/Forum-Archive/Small-claims-court/m-p/5254870
If you track back through past 'property damage' topics on the forum, the general pattern of VM's behaviour is that VM keeps the customer engaged in endless back-and-forward communication but without actually repairing anything (presumably in the hope that the customer eventually gives up and goes away). If a repair does happen, the customer often reports the repair is of poor quality/not acceptable. Here is a typical past example
From your linked CA pages, I think you are expected to have exhausted VM's complaints processes first of all before small claims. I think you are also correct in stating that the ombudsman does not deal with property damage claims.
If you want general advice on the forum (from non-VM people) then the 'Community Natter' forum will suffice. If you want a reply in the topic from a VM person, then one of the other forums (such as 'Managing Your Account - Cable') would be better as VM employees do reply in there but not often in 'Community Natter'.
2 weeks ago
I was told by OFCOM that VM need a WAYLEAVE AGREEMENT to ever come on property for works. This was not in place. I had not heard about this until today (from OFCOM). And the complaints team and DSAR people have no record of my complaint about the preinstall team - even though it went all the way to the ombudsman/adjudicator to be thrown out as not something the adjudicator handles. And guess what, the adjudicator said this has to be dealt with by the reinstall team - so - yes - going around in circles. I just hate the way I am being messed about. Cannot even get this raised to the exec team.
2 weeks ago
Defence@virginmedia.co.uk. This is the email address for the legal team.
2 weeks ago
They are bouncing me backwards and forwards when we were close to resolution for a contract issue. They have up until the 19 April to upload evidence to the Ombudsman. I had them agree it all in the chat over the past few days. Screenshots taken too as they are a slipper customers or should I say provider
2 weeks ago
OFCOM have an open investigation into VM complaints - please do log all problems with OFCOM.
Enforcement team (enforcement@ofcom.org.uk)
Case reference CW/01275/07/23
This investigation is still looking for more examples. I contacted them and said we need (1) a named accountable person and (2) email address for complaints and (3) complaints logged by email - not on their stupid platform where content disappears.
2 weeks ago
I’m not a lawyer, but I can offer some general guidance on taking legal action against a company like Virgin Media. If you’re considering pursuing a small claims court case, here are some steps you might want to take:
Letter Before Court Action:
Identify the Correct Legal Entity:
Gather Evidence:
Consult a Solicitor or Legal Advisor:
Small Claims Court Process:
Length of Time:
Alternative Dispute Resolution (ADR):
Remember that I am not a legal professional, and this information is not legal advice. Consult with a qualified solicitor or legal advisor to discuss your specific situation and explore the best course of action. Good luck, and I hope you find a satisfactory resolution! 🌟