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Huge Price Hike

Just been informed that my bill is going up by £30 ti £115So I rang to try and save money and yet every single offer they came back with was higher than £115 (and I mean every)The only premium service I have is TNT Sports which I am happy with.I pay ...

DW by Tuning in
  • 371 Views
  • 3 replies
  • 1 kudos

Virgin scam/ BW legal

Hi can anyone help ??I have never been a virgin media customer but I am recieving debt collectors letters from BW legal in my name and my address for a telecommunications service I’ve never had so frustrating that I have to waste my valuable time dea...

Stevo6 by Joining in
  • 90 Views
  • 0 replies
  • 0 kudos

Broadband

Received a letter stating my broadband was increasing. I was leaving them last year and received a call stating they would give a good deal, which only lasted 6 months (JOKE). Now is going up again. Will cancel once my contract is finished next year ...

Official : VM most complained-about says Ofcom

Virgin Media was the most complained about broadband, landline and pay-TV provider, seeing significant rises across all these areas from the previous quarter. Customers’ complaints were mainly driven by how their complaints were being handled.The num...

1 gig of nothing

I’ve been with Virgin since 2016 and never had an issue with the internet. Since upgrading in 2022 we have had nothing since.I have the guaranteed volt that should kick in when the internet is down but it’s always an ‘intermittent issue’ - when the v...

sipos by Joining in
  • 97 Views
  • 0 replies
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VM customer support

To those who are unhappy with VM's  customer support and hoping that it might be improved, prepare for disappointment. VMO2's chief executive  Lutz Schüler was quoted in yesterday's Sunday Times "VMO2 employs far fewer staff, 19,000, partly because i...

jpeg1 by Alessandro Volta
  • 1092 Views
  • 8 replies
  • 1 kudos

No support available in ireland

No support in ireland for broadband. Please do something about your irish division.-no community forum-no response via twitter-no responce via whatsapp-1 hour q on phone-broken website - a good example is 'setup direct debit' - doesnt work / hangs / ...

ctgarvey by Just joined
  • 342 Views
  • 3 replies
  • 0 kudos

Letter re late direct debit

I received a letter this morning advising me that the recent payment to my account took longer than normal to reach them because the reference number quoted was incorrect. I pay by direct debit (and have for years), so they must have got something wr...

patb63 by Joining in
  • 306 Views
  • 3 replies
  • 0 kudos

Sales Team 0800 183 6408

I keep getting a call from the sales team which I don't mind as I'm due to renew my deal soon anyway so interested in what they are offering but as soon as I confirm my address to them they hang up.  Does this mean they have no better deal for me or ...