contract

3 Topics

Contract renewal 2024
Hi, im not sure if anyone can help, but I’m just after a bit of advice / guidance really. i have been with VM for just under 4 years, using for broadband only. I’m currently on the 1 gig plan and my contract is due for renewal in Aug. I have received my renewal offer email and this is slightly more than I am currently paying. I tried on several occasions to use the online chat system to see if any deals available, but got disconnected on both tries after a lengthy process of transferring and waiting. So I tried ringing the 0345 454 1111 number and got through to retention’s and a very unhelpful gentleman. Ive broken down below the info I have on prices etc; curreently paying 46.24 Renewal email offer 48.24 Retentions phone call offer 62.00 New customers are being offered the same package for 40,00 or 39.99 with an o2 sim. sky are offering a similar speed (900mb) for 43.00 I raised a complaint after the call, as I found the agent to be belittling and at times condescending, but this doesn’t appear to be very helpful either. VM emailed this in reply, “unfortunately, we will not be able to offer the same package as the new customer because they get a promotional discount at the point of joining Virgin Media, as you would have gotten while joining us and post that it will be a standard discount for the customers”. Although I understand this principle, it doesn’t really give the impression that VM have any interest in retaining customers or appreciate loyalty. What should I do? Leave and rejoin in 18 months? Take the slightly higher renewal offer and then another price increase in April? I normally would cancel and move to another supplier, but due to a family members current health condition, I really can’t risk being without any service during switch over and could do without the hassle at the moment to be honest. sorry for moaning, any help very much appreciated. thanks
Solved
Hobnob78
3 months ago Place Community Natter
2.3KViews
1like
6Comments
Current Contract
Hi, my current contract ends on 21st Apr 2025 . What steps do I need to do to make sure there is no extra payment after said date. As I am cancelling due to no way to pay what they are asking price per month. And simply going Broadband with someone else. Any help appreciated.
Solved
Correal
5 months ago Place Community Natter
120Views
0likes
3Comments
Contract Cancellation Terms outrageous
Beware - it is strictly speaking "legal" but an affront to common fairness. In the smallpriint of your (broadband) contract the cancellation terms mean you would have to pay the full amount for every month left on your contract. For example, I have been with Virgin for twenty years, renewed my contract for Broadband and phone last November. The cost from May 2024 onwards (for the 12 months of the contract) will be £69, which is far too expensive compared to other providers, but to cancel it I would have to pay £12 x 69 = £828, yes OVER EIGHT HUNDRED POUNDS, for the privilege of NOT receiving their service for 12 months! This is discraceful and morally quite wrong. SHAME ON YOU, VIRGIN So "Buyer Beware" certainly applies ( and I bet this gets deteted by the admin!)
bigglesch
12 months ago Place Community Natter
897Views
0likes
2Comments