Current Contract
Hi, my current contract ends on 21st Apr 2025 . What steps do I need to do to make sure there is no extra payment after said date. As I am cancelling due to no way to pay what they are asking price per month. And simply going Broadband with someone else.
Any help appreciated.
You can either deal with the cancellation 'manually' (which involves you making the closing arrangements with VM and setting a new supplier) or you can use the one touch switch (OTS) process in which you deal only with the new supplier and the new supplier makes the arrangements to close down your VM services.
If you use OTS, you don't have to deal with VM but you need to agree a switch date so as to complete the VM minimum term period in order to avoid early disconnection fees from VM. Check out the specifics of OTS with the supplier you intend to move to.
If you switch manually, you need to make arrangements with the new supplier to install your new service and you also need to give VM 30 days notice to close down your services.
An advantage of OTS is that you can truncate the 30 day notice period by arranging a switch date near to just past the end of your minimum term (and you pay pro-rata for the extra days past the minimum term end date). The disadvantage of OTS is you are relying on everything happening exactly as planned with both suppliers on the agreed switch date. If something goes wrong you may end up with a period of no connection.
For anyone working from home, where having a continuous connection is essential, a manual switch may be better. With a manual switch, you can get the new service up and running and test it to your satisfaction in your 14 day cooling off period with the new supplier. If it all works as planned you can then give 30 days notice to VM to close your VM services. This had the advantage of not losing any connectivity during the switchover but with the disadvantage of paying two subscriptions to two different suppliers during the overlap period.
