Deals for Long term customers
I’ve been on a great deal for many years and only paid £87 a month and been a long standing customer for 19 years now I renewed my package deal from £87 in October 2025, the exact same package now cost me an extra £35 a month £122 I was expecting a few quad more but an extra that’s a 40.2 percent increase where as over the several years I’ve been on the same package it barely reached an extra £2 on my bill each month very each in increase advice please I am on this deal for 18 months
Cancelled VM contract, not reflected on MyVM account.
Hi all, as above I cancelled my services today by phone to take effect when the contract expires on 19.2.26. I've had confirmation by email and strangely on google message also but logging in to myVM account there is no mention of it. It simply says contract expiring soon and links to various offers I don't intend to even look at. Should I be concerned or is the account just slow/not going to update ever ? Also could I confirm you can take the equipment to an O2 shop (even if you're VM only). I have a hub 3 which I believe does have to be returned and a 500gb Tivo that's about 12-13 years old which I think just needs to be recycled. Many thanks.
Engineer Failed to turn up
I signed up to virgin broadband in November 2025. We were told we needed the external work to go through our back garden, so we would need to wait in for the engineer appointment to run the cable through our garden to the cabinet down the street. However, the engineer has failed to turn up on 3 different occasions (today being one of them), with absolutely no communication. I have waited in all day with the kids and have been unable to leave the house and still no one turns up. Then when I contact virgin to try and rearrange the appointment, it’s another 2-3 week wait. It is January now and we have been without broadband for 3 months, as our old provider disconnected us, when we made to switch, which is totally unacceptable and we’re totally fed up now. Absolutely terrible service from Virgin. All you do is rearrange our appointment, over and over again, but nothing happens. I have lost all faith in your company and I have zero confidence that an engineer will ever actually turn up. Can anyone recommend a more reliable provider, who will actually turn up? I work from home, so I rely on the internet. I also have an autistic son, who needs his tablet to help him communicate and regulate.Disconnected Despite Renewing
Long story short, i handed in my cancelation in line with the 30 days notice at the start of December 2025. My last day would be 11th January. I received an offer to renew through email on 22nd December of which i accepted. Nothing updated on my system. Over the next 2 weeks i rang Virgin 3 times and spoke to 3 different people who all reassured me my connection will not disconnect and the new contract will take over. Fast forward to today, 12th of January 2026 and my services are off. I have phoned virgin this morning asking what had happened. I told them i called 3 times over the last 2 weeks to make sure this does not happen as i work from home and so does my wife so the broadband is required! (I have full tv / broadband /phoneline etc). They managed to reactivate this however this can now take 24-48 hours for everything to be back up and running. We have been unable to work due to this. It will reactivate at our normal contract price. They have said once it is back up and running give it 24 hours and call us back and we can honour your renewal. Has anyone else had such an issue and how long was it till your services were restored and contract updated? Any help would he appreciated. I am stressed because if is not back on in time i wont be able to work tomorrow either
Netflix removed after contract renewal
I have just had a call from VMO2 regarding renewing my contract, I was happy with my price and I confirmed by asking that all my services would stay the same as my current contract. The caller confirmed this was the case, so I agreed to proceed. not 5 minutes later I get an email from Netflix and virgin media saying that my Netflix had been suspended due to removal of my payment method. And it appears Netflix has been removed from my account. How do I get this back as online chat seem none the wiser. Feel annoyed that it appears to be a mistake from the rep or that i was lied to.Problems trying to speak to someone about changing package
My current package contract runs out at the end of January and the price hike is crazy. The kit I'm using is also old, so definitely not worth the price. My broadband isn't good enough for my needs either. I've tried to speak to someone about it and it is so difficult. Just trying to use the automated system is impossible. I eventually got through to someone, but I couldn't understand them and they couldn't understand me. I asked to cancel my contract and said I no longer wanted to be a virgin media customer. Why is it everything so difficult? I just wanted to speak to someone to see what was available to me.
Stopped getting bills. Cannot login to account.
Hi, I've stopped getting bills by email, and I don't seem to have access to any that give me the account number. I think it's a linked email account expiring or something but it's most inconvenient. I know I'm in area 22 but I would like to get a bill posted out to the account address so that I have a paper copy of the account information. Could that be arranged please? Obviously private message for address details etc.