Contract confusion
I had a notification at the end of August telling me that my contract was expiring and informing my prices would increase. I then went through the process of choosing a new contract, signing it and getting all the confirmation & contract details through saying that my next payment would be £66 and then after that it would be £0.83, then every month thereafter it would be £33.95. So you can imagine my surprise when I open my emails telling me my next bill would be £70!! On my account online it tells me my contract has expired and offers me a new package for £36.89, but I already agreed to a contract. Where do these numbers come from? Is there a random number generator that offers up these numbers until the customer agrees they're happy? I have been trying to call customer services but none of the options help me with the above and every time I try to connect to speak to a person the call is cut off. This is ridiculous! I'm so frustrated, Virgin Media is a great provider, but their customer service stinks. It shouldn't be this difficult!Netflix Activation
Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgin via chat and was promised an activation email would be received within 24hrs! Nothing arrived. on Monday via chat again promised 24hrs and nothing arrived. On chat again Tuesday then told it will take upto 5 days but it’s Friday night now and I have zero faith anything will arrive or change. i can’t activate via the entertainment services page as that just gives a generic error. also raised via phone (almost impossible to speak with an actual person) with complaints team but again can’t see anything arriving on a Saturday/Sunday so we won’t be watching Netflix is my guess. Has anyone got any advice or been through similar. Starting to regret the move away from SKY.Complaint Closed Without Resolution or Follow-Up
I’m very disappointed with how my recent complaint was handled. When I signed up for my service, the information provided by the representative was completely different from what Virgin Media is now claiming. I raised a formal complaint (C-0610255977), but it was closed without any resolution or agreement, and I haven’t received any follow-up or explanation since then. I would really appreciate if someone from the team could review this case properly and get back to me with an update.No contract ending notification email.
Has anybody had any issues with not receiving a contract ending notification. I have tried to lodge a. number of complains requesting a copy of the email and origin address, but complaints keep being closed with off topic resolutions and I simply can't talk to a human being. If I've missed the email then fair enough but I don't think I have, its cost me a lot and I don't think it unreasonable to request come confirmation....Wrong name on Virgin broadband contract
Hi, one Virgin media staff helped me organize the Virgin broadband in my new flat. However, when registering the Virgin media account, I found out that this staff entered the wrong name into the broadband contract. Basically, he entered my surname into the first name section of the contract and entered my first name into the surname section of the contract. Is there any way for me to correct this error?No Order tracking visibility, new package not applied (14days since pre-contract agreed to)
I signed a pre-contract agreement on 10th September 2025 and have yet to have any further information beyond this. I have contacted support multiple times (and had many unsolicited phone calls from VM upselling teams), and they are unable to see this applied to my account. Can I have confirmation that this order will be processed ASAP, as you are increasing my bill, and I will be financially worse off due to VM's failure to implement the contract in the time required? Happy to provide the CIS and CSS numbers as evidence, any emails and support logs for this issue.Accepted renewal offer (maybe twice) but not received any email confirmation
After receiving a renewal email and a personal offer which was good enough to accept I never received any email confirmation of this at all. I checked on the MyVirginMedia app and it still says that my current contract ends at the end of the month but I can see my renewal offers. The same offer was there so I selected it again. I realise this could stupidly create two orders (although why I want two contracts for the same broadband address is easy to spot). However in neither case did I receive any email confirmation from VM or O2 about this.
