Forum Discussion

Snowy1969's avatar
Snowy1969
Tuning in
3 days ago

Contract expires 18th September 2025

My contract expires 18th Sept 2025, but the offers that I have seen do NOT relate to my actual current monthly payments. I am paying £50.32 for M125 fibre, Mixing TV and landline on weekend chatter, (the landline, which is a TOTAL waste of money) I NEVER use the landline to make calls, mostly receive spam calls).

Every offer that I have received states that my monthly payments are £63.32, which is totally wrong. I am paying £50.32 per month, so my offer prices should relate the £50.32 payments.

I tried looking at an offer via an email that VM sent to me. I was stopped with a problem logging in to see latest offers at log in.

Then tried chat and explained about my current payments and offers, the agent started my asking me about my usage and who in the family use the broadband and what for. I just wanted to look at my latest offer, which has not changed in the last two months.

contract
renewal

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 days ago

    Your present monthy payment includes a discount that finishes at the end of the contract. So they are basing any new offers on the full price.

    The current offers on the web site don't apply to existing users.  If you want to negotiate for a better new contract you will need to find prices from other providers and use them as a basis.

  • nosamda's avatar
    nosamda
    Tuning in
    3 days ago

    I had my post on here about an best offer of 50% above my current price ( renewal date similar to yours) picked up by a Virgin Rep and although it took a little while I was offered a satisfactory solution on the new 24 month contract. It’s worth contacting the retention  team by phone , I believe it’s option 4 when you ring