Forum Discussion

Sandygal10's avatar
Sandygal10
Just joined
2 days ago

Cannot connect Galaxy phone or Tv to WiFI

I have been having problems with HUB 3 for over three weeks, at one stage I though the fault was with my computer but not so I  had it checked and reset at a cost of £35, the engineer could not find any faults.

I am sick and tired of this problem,  my broadband is running correctly.  The WiFi  useless, I have tried time and time again to connect the TV and Galaxy phone to WiFI but  cannot do so, have tried changing password etc, re- booting but nothing works.

I have been with Virgin Media since day one but customer service has gone down hill as VM do no even have a call centre in the UK anymore which is ridiculous, I have hearing issues and only use a 'hard of hearing  landline phone' and even have problems in using that due to sound quality.

VM are quick  to give new customers the best deals and up to date Hubs, mine needs to be changed but I would have to pay for the privelage. I am not prepared to do that  have  noticed that my bill will increase far  too much when my current contract expires. I will not be renewing and make sure that I give sufficient notice when the current contract  is about run out.

I am not preapared to pay for a new HUB and look forward  to leaving VM at end of contract  unless I receive some customer service which is non existant at present.

VM have checked the system and I have also checked the system which VM states is running correctly so it must be the HUB 3 which is at fault.

All customers should be updated with the latest equipment. the final straw is that I would have pay £25 for an engineer to call and try to rectify the issue.

3 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 days ago

    Out of curiosity who did you pay £35 to for the "check and reset" of the computer? Was it the "Home Works" or "Gadget Rescue" services via VM customer services? 

  • Sandygal10's avatar
    Sandygal10
    Just joined
    2 days ago

    I took it to a local computer repair shop, I have used them before on a different computer and have not had any problems, they have been in business for a long time.

    I just gave up trying to reset it myself as nothing worked after various attempts.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    You haven't indicated which actual Samsung phone or TV device model you have so we can offer specific advice, rather than the general advice shown below.

    Have you tried connecting by using the WPS button on the hub 3 and using the WPS function on your TV?  (and the same on your Samsung Galaxy phone)

    A short press on the WPS button on the front of the  hub 3 (above the red infinity symbol) will show the status lights. You need to hold it down until the WiFi light starts flashing. Then go to the TV's network settings and find the option named Connect via WPS or similar and follow the onscreen instructions.

    On the hub 3 WPS is normally set up by default if you have Wi-Fi switched on.

    If you find it’s not working, first access the hubs settings by  typing 192.168.0.1 in a browser window and enter the hubs settings password in the box shown on the screen  (that password is on a sticker on the base of the router. Make sure you’re looking for the ‘settings password’ not the ‘Wi-Fi password’).

    Once you’re in then click on Advanced, then Wireless, then WPS 

    Make sure there is a tick next to Enabled, and also next to Push button under Add WPS client  as shown below and click on Apply Changes.

     (You can add an 8 digit pin number as well, although that isn't absolutely necessary it does offer extra protection.)