cancellation

[TSmith75]

How are you supposed to cancel subscription? 

I want to get out of Virgin customer service limbo. 

Don't tell me I need to write to them. It is the 21st century **bleep**. 

[newapollo]

Hi TSmith75 

The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority. 

You could also try the live messenger chat

https://www.virginmedia.com/help/leaving 

Also, as indicated on that page, you can use good old snail mail.

Write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number. Send it by registered (signed for) post.

[-tony-]

---

@TSmith75 wrote:

How are you supposed to cancel subscription? 

I want to get out of Virgin customer service limbo. 

Don't tell me I need to write to them. It is the 21st century **bleep**. 

---

ringing works for some but it can start a conversation where they will offer you the earth to stay or at least what they think will get you to stay - it may be a good offer and it may be lies you have no idea

they have also been known to accept verbal notice and simply ignore it and put through a new contract - 

a signed for letter is the alternative even in 2023 - its simple and provable if they ignore that as has been known

VM customer service is not known as the worst there is for no reason