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Legal action against Virgin Media

Tuning in

Has anyone had experience in taking VM to court? After being over charged for months and a huge price rise when my contract ended I’ve been trying to cancel but unbelievably they are simply refusing. I sent an official complaint via the complaints procedure and asking to cancel the account but I had a reply which stated that a cancellation request has not been actioned! Even though I asked for cancellation. I’ve never come across a company like this. Surely they should get in trouble with ofcom and the financial ombudsman for this? I’m considering legal action and an official complaint to the ombudsman and ofcom but I want to also sue for the bills they’ve charged since I asked for it to be disconnected, I work out the at they owe me about £150 now. Has anyone done this and won in court? 


Alessandro Volta

You would use the ombudsman service before going to court.

The ombudsman is free to you but costs VM.

IIRC VM refuses cancellations if VM thinks your account is in debit.

Very Insightful Person
Very Insightful Person

If you've got an open complaint that is unresolved after 8weeks, you should follow the escalation process which includes referral to the Ombudsman. Court judges will expect you to do everything possible to mitigate your losses and avoid court action unless absolutely necessary - following ADR (Alternative Dispute Resolution) will tick both those boxes.

Include additional costs in the Ombudsman complaint.

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Super solver

If you don't have any outstanding obligations do please let Ofcom know all about your cancellation experience with VM

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Thank you Alessandro this is the route I’ll take.

Thanks for the information and I’ll certainly do that when the time comes it’s just scary that there will be another 2 months bills added by then.

I will thank you.