Legal action against Virgin Media
Has anyone had experience in taking VM to court? After being over charged for months and a huge price rise when my contract ended I’ve been trying to cancel but unbelievably they are simply refusing. I sent an official complaint via the complaints procedure and asking to cancel the account but I had a reply which stated that a cancellation request has not been actioned! Even though I asked for cancellation. I’ve never come across a company like this. Surely they should get in trouble with ofcom and the financial ombudsman for this? I’m considering legal action and an official complaint to the ombudsman and ofcom but I want to also sue for the bills they’ve charged since I asked for it to be disconnected, I work out the at they owe me about £150 now. Has anyone done this and won in court?