Forum Discussion

Mattj7463's avatar
Mattj7463
Tuning in
8 months ago

Legal action against Virgin Media

Has anyone had experience in taking VM to court? After being over charged for months and a huge price rise when my contract ended I’ve been trying to cancel but unbelievably they are simply refusing. I sent an official complaint via the complaints procedure and asking to cancel the account but I had a reply which stated that a cancellation request has not been actioned! Even though I asked for cancellation. I’ve never come across a company like this. Surely they should get in trouble with ofcom and the financial ombudsman for this? I’m considering legal action and an official complaint to the ombudsman and ofcom but I want to also sue for the bills they’ve charged since I asked for it to be disconnected, I work out the at they owe me about £150 now. Has anyone done this and won in court? 

legal action
ofcom
  • japitts's avatar
    japitts
    Very Insightful Person
    8 months ago

    If you've got an open complaint that is unresolved after 8weeks, you should follow the escalation process which includes referral to the Ombudsman. Court judges will expect you to do everything possible to mitigate your losses and avoid court action unless absolutely necessary - following ADR (Alternative Dispute Resolution) will tick both those boxes.

    Include additional costs in the Ombudsman complaint.

    • Mattj7463's avatar
      Mattj7463
      Tuning in
      8 months ago

      Thanks for the information and I’ll certainly do that when the time comes it’s just scary that there will be another 2 months bills added by then.

  • daks22's avatar
    daks22
    On our wavelength
    2 months ago

    If it's  any help. I used the ombudsmen to get  compensation after they delayed my installation for 2 months. I  ended  up getting about £140 if i remember correctly. So if  you've got the proof you'll be alright.

    I reckon the ombudsmen isn't suprised by anything at this point.

    Sneaky virgin archived my thread as well so I can't celebrate ha

  • asim18's avatar
    asim18
    Rising star
    2 months ago
    Mattj7463 wrote:

    Surely they should get in trouble with ofcom and the financial ombudsman for this?

    The only people who get in trouble are the customers. I believe the customer always pays for any company's mistake. I highly doubt anything whatsoever happens to the person(s) responsible for screwing a customer over. They fine the company and the company puts its bills up. Person responsble is laughing in my opinion.

    And after winning awards for the worst ISP customer service in the whole UK, Mr Shuler apparrently still hasn't hired a "chief" of customer service according to their leadership page. https://news.virginmediao2.co.uk/leadership/

    When I hear of VM being forced to compensate a victim, I always imagine a bunch of execs laughing and throwing an office party.