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Devi27's avatar
Devi27
Joining in
31 days ago
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Contract renewal not yet actioned past 14 days

Hello, I agreed a new and upgraded contract online through My Virgin Media on 28 February 2025 and received my pre-contract documents the same day by email. It is now well past 14 working days but no sign of new services, the upgraded new router that will be needed for the broadband upgrade or any information on when this contract will be fulfilled.  Please advise. I need to know that it is in the system. 

  • Steven_L's avatar
    Steven_L
    30 days ago

    Thanks for coming back to us Devi27. 

    I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    30 days ago

    Hello Devi27,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your contract renewal at the moment. Have you had any further updates since you last posted? Also, please could you check your spam or junk folders for any emails from the team as the emails can sometimes find their way into those folders? 

    Kind Regards,

    Steven_L

  • Devi27's avatar
    Devi27
    Joining in
    30 days ago

    Hello Steven_L, I have had no further updates and I regularly check my junk folders every day.  Nothing there and no progress. 

    Kind regards

    Devi27

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      30 days ago

      Thanks for coming back to us Devi27. 

      I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L