Replacement Remote

[jjaggii]

Hi, via a chatbot I ordered a replacement remote. This morning a well sealed, secure jiffy bag arrived. It only contained a piece of paper with pairing instructions. Is this normal practice. Seems a waste of a jiffy bag. Ive still to receive the remote.

Thanks

[newapollo · Accepted solution]

Hi @jjaggii 

You must have received the new invisible prototype remote - it saves cleaning it.

A member of the forum team should pick this up for yuo in a day or two and re-order a new remote.

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

[jjaggii]

Many thanks for the feedback...and the scoop on the new technology. 🙂

[jjaggii]

Hi

Is there any movement on this? Its been a week since I was advised that someone would pick it up in a couple of days.

Thank you

[Zoie_P]

Hi Jjaggii, 

Thank you for your post and I am sorry to hear you received an empty bag, please beware our replies aren't instant and we will try to get to forums posts as soon as we can, I have checked our systems and can see you have been in touch with our team have they ordered a new replacement for you?

Zoie