V6 (360) to hub 5 ethernet problem

[abrahad]

We have a V6 setup box upgraded a few weeks ago to TV360 with no problems. This was working with a Hub 3, the two boxes connected together via ethernet.

 We have now been given a Hub 5 and the installation was without problems except the ethernet connection between the boxes will no longer work.  The system seems fine with a wifi connection but I would prefer to use ethernet. 

Is there some additional setup I might have missed?

[ozsat · Accepted solution]

It sounds like a cable fault - but if WiFi works then use that.

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@abrahad wrote:

We have a V6 setup box upgraded a few weeks ago to TV360 with no problems. This was working with a Hub 3, the two boxes connected together via ethernet.

 We have now been given a Hub 5 and the installation was without problems except the ethernet connection between the boxes will no longer work.  The system seems fine with a wifi connection but I would prefer to use ethernet. 

Is there some additional setup I might have missed?

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[abrahad]

OOps.  I'd missed one of the cables. Everything is working now.

[Molly_T]

Hi Abrahad, welcome back to the community! Thank you for posting. 

Sorry to hear of your difficulties getting set up with your Hub 5 and V6 box. Glad to hear you were able to get this sorted by ensuring your set up is correct and cabling nice and secure!

If ever needed you can find help with a Quickstart installation here: How do I get broadband, TV and phone installed

And a full comprehensive Quickstart install guide here: Virgin-TV-V6-QuickStart-Guide-for-New-Customers.pdf 

Let us know if there is anything outstanding you need our help and support with!

All the best.