on 10-01-2022 16:29
I have just arrived in Ireland, I can make outgoing calls but when my phone rings and I answer I am not connected to the caller in the uk although the call timer shows I am connected. I have data roaming turned on and I have used thisphone in Ireland before with no problems.
on 10-01-2022 17:35
Hi colshaws
Have you powered the phone down then back on and tried a manual Network search
Are you able to send and receive Text Messages okay?
Gareth_L
on 10-01-2022 19:14
yes , powered down and back on, I have tried on different networks but all the same,I can dial out and talk no problem but if I get an incoming call it rings but when I answer it I can not talk to or hear the caller,text messages are fine.
on 10-01-2022 19:28
Thanks for coming back to us @colshaws. What is the signal level that you have, when getting these calls?
Do you have any call barring set onto your account?
When was the last time that you got a new sim card?
Regards,
Steven_L
on 10-01-2022 19:52
Signal is good, no problem calling out, same SIM card for years but had no problem when I was here in Ireland 2 months ago
on 10-01-2022 19:55
Thanks for your response @colshaws.
I can take a further look into this from here but would need to confirm a few details via a private message.
I will drop the message over in a moment, please look out and we can get started.
Regards,
Steven_L
on 10-01-2022 19:57
Thanks
on 10-01-2022 20:02
on 10-01-2022 20:08
I have replied via PM
on 10-01-2022 20:48
Thanks for confirming your details via private message @colshaws.
I have reset the settings on both handsets, please can you turn off off both handsets and reboot them to see if this resolves anything.
Regards,
Steven_L