can not access my online account

[Tekaham]

Hi

I can't get access to my online account. When I select "forgot email and password"

I enter my phone number and postcode for where I was living when I first had Virgin Mobile but get the response "sorry that's not right  - but I know it is !

I have moved and changed email address since originally registering

Help please

[Paul_DN]

Hi Tekaham,

Thank you for reaching out to us in our community and welcome, sorry to hear you cannot get into your Mobile Online Account due to forgetting your password and being unable to reset it due to details not matching the account.

So we can help and update things our end, I will send you an invite into a private chat, once received click on the purple envelope to accept.

Regards

Paul.