Spending Cap function still broken

[adamelphick]

Tried to update the spending caps on two lines on my account as an error occurs - I've seen this has been (yet another) problem on the website for a while.... so many broken links and non-working functions lately - makes you wonder if anyone even checks the website to see i it actually works!

[Kath_F]

Hi adamelphick, 

Thanks for taking the time to post on the Community. We're sorry to hear you're having an issue with setting a spend cap.

As we're switching everyone from Virgin Mobile over to O2, it sounds as though there may be a soft lock on your account which prevents any changes from being made while your account is getting ready to migrate. You should have received notifications of this already. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F · Accepted solution]

Hi adamelphick, 

Thanks for taking the time to stick with me on this via private message. 

I'm glad I was able to give you an update and some clarity. 

If you have any further issues, pop back and let us know. 

Thanks, 

[adamelphick]

Thanks for your help Kath 😁