Hi, I would be really grateful for some help.
My landline phone is not ringing when receiving calls and it turns out this seems to have been the case since May/June time. Now a friend has made me aware that they’re get no answer when calling me, I’ve checked it by phoning it myself using mobile and my landline phone is not ringing when called.
I can make calls out.
If I watch the screen of my landline phone when I’m calling it, it displays that a call is coming in, however, it doesn’t ring and isn’t detected by the answerphone on my DECT phones so the call doesn’t get picked up and sounds to the caller as though it’s just ringing and ringing but there is no sound at all being made in my home (to check the answerphone feature on the phone wasn’t the cause of the problem I turned it off but it didn’t make any difference).
If I pick up and answer while ringing it myself the call connects.
Thinking it must be my phone which was broken I tried an old plug in non-powered phone which still didn’t ring but did beep quietly and displayed a call was coming in on the screen when the landline was called.
I therefore bought a brand new DECT phone and have set up however, I still have the same issue with the brand new phone connected; when the landline is called the phone doesn’t ring. I have checked the volume of ringtone on handset and base is set to maximum and I have used the find phone function to check the sounds work. I have contacted the phone manufacturers and told them the problem I am having and they say it is not an issue with my handsets.
I have a Virgin Hub 2ac running in modem mode with the landline phone plugged into the wall socket not the router (as set up by the Virgin technician when installed). I have tried Panasonic DECT, Doro standard plug in and BT Essential DECT manufactured phones.
Does anyone know what the problem is and how to solve it please? Thank you
