on 15-12-2021 10:52
We have arrived in Tenerife and we followed the steps before we left but neither of our phones can find a network.
my wife had the same issue in September.
many advice how to fix this or is there an issue with Virgin in Tenerife??
thanks
Answered! Go to Answer
on 15-12-2021 11:20
With an iPhone try doing this
Set back to Automatic on return
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on 15-12-2021 10:56
HI kylefaichney, thanks for the message and sorry to hear about the roaming issues, just to confirm you activated the roaming while in the UK and the roaming is enabled in the settings on the handset? Chris.
on 15-12-2021 11:02
Yes I followed all the guides before we left.
roaming is on
int call barring off
requested up to date settings from 789922
iphone data roaming is on.
we did the same in October but had no network then either contacted customer support on return and they said there was no issue.
So we are really annoyed it’s the same issue, we can access WiFi here but having no network/mobile data is frustrating.
on 15-12-2021 11:16
Can you confirm if they are both on the Virgin network, and if it was Tenerife which you had an issue with last time? ^Chris
on 15-12-2021 11:20
With an iPhone try doing this
Set back to Automatic on return
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-12-2021 11:23
Yes both virgin mobiles and yes it was Tenerife
on 15-12-2021 11:25
Can you confirm what both handsets are and if they are both on the Virgin Mobile network? - Chris
on 15-12-2021 11:26
Can you confirm if you have also done what enlli has suggested? Do you have access to the online account to see if the roaming is switched on? ^Chris
on 15-12-2021 11:28
Hi kylefaichney, I will send you a private message to ensure that everything is set up correctly. Please look out for the purple envelope. ^Chris
on 15-12-2021 12:59
Enlli,
after a wait of 20 mins it finally has worked.
not sure what this did but it seems to have forced the local network through.
many thanks for your help.
I would ask VIRGIN to add this to your settings guide.