Reset voicemail pin

[mfelmi]

I’m abroad and have voicemail messages that I can’t retrieve as I don’t know or have never set my pin. Can this be reset please?

[Hayley_S]

Hello @mfelmi,

Thanks for posting! Welcome back.

I am sorry for your voicemail pin not working.

I will send you a private message now, so I can reset it for you.

Please look our for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Hello @mfelmi,

Thanks for confirming your details to me.

It seems this is a business account, we are only able to access residential accounts from this platform.

I am so sorry for this, please do contact our business team either on twitter - @VirginmediaIE or call them on 0800 052 0800.

Many thanks,

[mfelmi]

Hi

The Twitter account you directed me is for Virgin in Ireland. Can you send the Twitter account for Virgin UK Business please?

Thanks

Dan

[Hayley_S]

Hello @mfelmi,

So sorry about that! The twitter account is @vmbusinesshelp.

The heat is getting to me, I am truly sorry for that mistake.

Many thanks,