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Parked Order

HannahRoseD
Joining in

on ‎10-08-2022 20:31

Hi, I placed an order earlier today but have now been told my order is parked. Is it possible to let me know why my order has been parked please? I’m concerned because I have 14 days to trade in my current device but this delay may mean that I won’t have received my new device in time for this. Thanks

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Ashleigh_C
Forum Team
Forum Team

on ‎10-08-2022 20:35

Hi there @HannahRoseD

 

Thank you so much for your post and welcome to the forums, it's great to have you here. 

 

I'm so sorry to hear your order is parked. I'd be happy to look into what has happened here with you, but will need to do so via a PM. 

 

I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you. 

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