Mobile data

[FAM]

I have inserted a new SIM into my phone but cannot access mobile data.

I can text and call.

Any help appreciated 

[Megan_L]

Hi FAM, 

Thanks for using the forums to get this issue with your mobile service looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Sometimes new SIMs need to be activated on our side manually which I will be happy to take a look at via a PM. 

I'll send this over now so that we can get started 🙂

Thanks,

Megan_L