Do you have an account with us and if so, would you be able to pass some account security so I can locate the account and check to see if there are any notes left from an agent trying to make contact.
I'm not sure if I have an account yet as my order is still processing/awaiting stock. I can log into the mobile part of the virgin media website, if that's any help for you?
If you don't mind, I will need to send you a private message to pass security so I can look into this If you can check the purple envelope top right of your screen that would be great Regards Gareth_L
