Haven’t received my ultimate oomph SIM

[lyndseyboardy82]

How long does it take to receive the SIM included with the ultimate oomph package? My broadband and tv were connected on Monday but no sign of the SIM. Thanks.

[Alex_RM]

Hi lyndseyboardy82,

Thanks for posting and welcome to our community 🙂

It would usually take 3-5 in order to be delivered. If taking out a SIM we would need to do a credit check first, if you're happy to proceed with it.

I would suggest calling us on 0800 183 1150 so we can check this for you.

Alex_Rm

[lyndseyboardy82]

Hi Alex,

Thanks, I was hoping to avoid ringing as it’s painful. They did a credit check when I applied for all the services over a month ago. I signed the contract, they said the services would be connected on 21/6/21 and the SIM would be in the post (no indication when, that message was a month ago). I’ll give them a call again.

Thanks.

[Zoie_P]

Hi Lyndsey, thanks for your post, 

I have managed to locate your accounts and can see there is an issue and that you haven't call the team so we can sort this for you 🙂

I will pop you over a PM and we can go from there. Just keep an eye open for the purple envelope.

Zoie

[Zoie_P]

Thank you for messaging with me Lyndsayboardy82,

Thanks for messaging with me and I am glad our team have sent your sim out to you 🙂 
Zoie